The message "remote assistance is unavailable for the current user account" may be seen when attempting to assist a user with a Mandatory Profile. If they have previously had a mandatory profile set and this is no longer required then the following key may be changed
Hive HKEY_LOCAL_MACHINE
Key path SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\%LogonUserSid%
Value name State
Value type REG_DWORD
Value data 0x0 (0)
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